Account Associate

At Guide+Thrive, our mission is to provide individuals with personalized direct access to behavioral health and emotional support. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction and resilience. We value Relationships, Collaboration, Access, Innovation, Integration, Exceptional Care.

Research shows there is limited engagement with behavioral healthcare, with many individuals going without the care they need and deserve. Guide+Thrive is a cutting-edge solution, that provides individuals with personalized access to behavioral healthcare; high-touch, concierge behavioral health support, care planning and navigation is delivered telephonically, virtually, and/or in-person at client work sites.

Work directly with a passionate, supportive, mission-driven team, focused on improving the experience for those seeking behavioral health services.

Position Description:

The Account Associate is responsible for supporting the day-to-day client service and support management of the Guide+Thrive business unit. This position is a great entry point for a candidate that possesses a strong business/healthcare education with the passion to execute innovative models. The ideal candidate is professional, analytical, and motivated to succeed, possesses strong organizational skills allowing for progress and completion of projects in a timely manner, and builds rapport quickly with strong collaboration skills to work with both internal business leads and client stakeholders. Daily tasks include everything from supporting customer implementation processes to organizing and coordinating projects through detailed documentation of agendas, project plans, meeting notes, reporting, and the like.

Reports to:

This position reports to the Vice President, Strategy and Operations

About you:

  • Confident, driven, self-starter with an entrepreneurial mindset
  • Naturally collaborative
  • Comfortable in a high-growth, fast-paced, changing environment
  • Strong business acumen, and willingness to learn
  • Client-first mentality with a skill for building enduring relationships
  • Excellent analytical and problem-solving skills, organizational and coordination skills
  • Adaptable to a rapidly expanding environment, and able to provide solution-based input
  • Excellent written and verbal communicator with proven ability to articulate value.
  • Comfortable communicating through virtual mediums
  • Passionate mental and behavioral health advocate

Duties and Responsibilities 

  • Support client relationships with high performance firms (ex. Global Law Firms, Large Physician Practices, and Financial Investment Firms)
  • Serve as a dedicated point of contact to our employer clients, maintaining regular contact with the customers’ benefits team members and other stakeholders. Respond to inquiries from clients, troubleshoot issues etc.
  • Assist business unit leads from start to finish with strategic customer implementation and on-boarding process, including the organization and coordination of implementation project plans and meeting agendas/notes, perform account setups and system tests during the launch period etc.
  • Prepare presentations and supporting documentation for client quarterly business reviews, including aggregation and validation of reports as well as a narrative regarding the benefits we provide to both our clients and members.
  • Support special projects and campaigns as assigned (mental health first aid, opioid awareness, suicide awareness, stigmas free campaign)
  • Support the evaluation of program performance through the mining and organizing of data
  • Support product managers on product development projects by serving as the voice of the client and member
  • Collaborate with marketing to define, develop and deliver engaging client and member-level campaigns
  • Support client on-boarding overviews to employees, managers and executives both in-person and virtually
  • Assist with the documentation of accurate and complete customer consultation activities in Customer Relationship Management (CRM) platform
  • Support business development and sales teams with the development of presentations as needed
  • Learn and thoroughly understand the needs and demands of the groups in which you support
  • Willingness to travel
  • All other duties as assigned

Required experience:

  • Minimum Bachelor’s Degree in a business or healthcare related field
  • Preferred, 2+ years’ experience in a professional environment
  • Preferred, 2+ years’ experience directly related to account management or project management
  • Client-facing experience
  • Experienced with B2B employer solutions a plus
  • Customer Relationship Management (CRM) experience a plus
  • Familiarity with the behavioral health industry a plus
  • Proficient with Microsoft 365

BHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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